New Ticket Option Refund Policies:

NON-REFUNDABLE

This ticket is non-refundable. If you need to cancel, a class credit in the full amount of the ticket will be issued without an expiration date.

REFUNDABLE

This ticket is eligible for a full refund if cancelled up to 7 days before the class. For refund requests within 7 days of the class, only 50% of the ticket will be refunded. 

VIP TICKETS

Enjoy peace of mind with our 7-day refund policy for VIP tickets. For refund requests within 7 days of the class, only 50% of the ticket will be refunded.

Note: For Orders placed before March 3rd, 2024 see the policy below.

Cancellation Notice: Riders who wish to cancel their enrollment in a Moto Academy class must provide written notice to the team via email at info@themotoacademy.com. The notice should clearly state the rider's intention to cancel and include relevant details such as the class date, name, and contact information.

Non-Refundable Period: Cancellations made within 30 days of the scheduled class will be considered non-refundable. The training team will not provide any refunds for cancellations falling within this period.

Rescheduling Option: Instead of a refund, riders who cancel within the non-refundable period may be offered the option to reschedule another class to a future date, subject to availability. The rescheduling request must be made at the time of cancellation, and the rider will be responsible for any applicable rescheduling fees.

Exceptional Circumstances: In case of exceptional circumstances, such as a significant change in the rider's physical or mental capabilities, or unforeseen personal circumstances, a request for class switch may be considered. The rider must provide a valid reason for the switch and seek approval from the team. Approval will be granted on a case-by-case basis.

There is no specific age limit for riders. However, younger participants should be capable of independently navigating the track, picking up their bike after a fall, and starting the bike without assistance. This ensures safety and an enjoyable experience for all riders.

Yes, all riders are required to provide their own bike, helmet, goggles, riding boots and any other protective equipment.

In the event of inclement weather leading to class cancellation, we will provide a make-up date. If the rescheduled date does not align with your availability, a full refund or store credit will be issued.

We do not provide lunch. Participants are encouraged to bring their own meals and beverages to stay energized throughout the day.

Yes, parents and guardians are welcome to observe and listen during their child's class sessions.

Classes led by AJ accommodate up to 45 riders, while classes with Coach Mitchell, Coach Ty, or Coach Alessandro are capped at 30 riders. If those limits are reached, we’ll assign an additional coach to maintain an ideal instructor-to-rider ratio. Riders are also grouped by skill level to ensure a safe and productive learning environment.

No, we cater to all riders and riding styles, the fundamentals we teach cater to almost any discipline of riding.

Our classes are designed for riders of all experience levels and styles. The fundamental techniques we teach are applicable across various riding disciplines, including woods and trail riding.

Safety is our top priority. To ensure a comfortable and secure environment, classes are divided into two groups: one for smaller bikes and another for larger bikes. This separation helps maintain appropriate pacing and safety for all participants.

Once you purchase your giftcard, you can copy and paste the gift card code into the Discount Code/Giftcard Box at check out. You will then see your gift card balance applied to your order.